Aéroports de Paris

Present in stopover handling services for more than 50 years now, Aéroports de Paris is a recognized player at the Paris airports.

With their main partners, Aviance-France, Sapser, Alyzia-Handling, Alyzia Ramp Assistance and Locmafer, Aéroport de Paris puts its expertise and experience at the service of airlines for handling their passengers and aircraft: a complete service package is offered for stopover handling, with staff operational from 5 am to midnight at Paris-Orly and around the clock at Paris-CDG.

Recently ISO 9001-v2000 (Orly and CDG) and AHM 804 (CDG) certified, Aéroports de Paris' handling services check the quality of service provided with internal audits and monitoring of services for every flight handled. Aéroports de Paris also guarantees its commitments with the signature of a Service Level Agreement.

Services :

Airside assistance
- Flight supervision : slot management, flight plans, loading plans, drawing up weight estimates and weather information files

- Service coordination : handling loading and unloading, transferring and sorting baggage, passenger and crew transportation

- Various aircraft operations : arrival/departure guidance, help with aircraft placing, fueling, help with starting (ASU, GPU), interfacing with the caterer and the fueller, water supplies, cabin cleaning, deicing (Paris-Orly), transporting cargo and mail from warehouses

Passenger assistance:
- Assistance with check in, embarkation and disembarkation, looking after passengers with special needs (UMs, the disabled, wheelchairs…), checking travel documents, baggage problems (excess bags, disputes) and private lounges.

- A pioneer in passenger check in procedures and flight management, Aéroports de Paris has used CLF (Common Language Facility) technology since 1998 for full interaction with our customer's DCS : most of our staff members are trained in the use of this tool and can therefore adapt to all airline procedures.

A member of Aviance, a worldwide alliance of handling contractors, since 2002, Aéroports de Paris' handling services are present in eight countries and at more than 80 airports around the world.

Aéroports de Paris' handling services generate sales worth 120 million Euros. It also represents more than nine million passengers handled and more than 50,000 touchdowns assisted airside every year (2004 figures).

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