瑞士港口在Cargo 2000中获得进一步的成功, 瑞士国际航空有限公司 – SWISS
Release Date: 2009-07-27
Zurich, 27 July 2009 – Swissport Cargo Services, the cargo division of the world’s leading provider of ground services is now the very first Global Handling Company to provide monthly performance reports to the Cargo 2000 organization.
The reports form the first phase of full performance reporting, and relate to messaging performance. Some 56 stations are included and cover all C2K and non C2K airlines that are handled by ourselves.
John Batten, EVP Global Cargo said, "I am extremely pleased. It was a very large undertaking, but one that ensures Swissport continues our drive for increased quality. This reporting now clearly sets us apart from our competitors. This is just one example of the way we are changing our business. Providing clear statistical analysis is just the starting point of a much closer working relationship with our customers, whether they are airlines, forwarders or integrators. Improving quality, service, and transparency benefits us all".
Swissport joined Cargo 2000 in 1997 and has always been at the forefront of new initiatives. It is now certifying all stations to be Cargo 2000 compliant. This in turn, supports the continued roll out of e-freight around the world and ensures not only high levels of performance, but a close and productive relationship with the customer. The certification process ensures that interaction with the customer is used to improve performance and bring measurable benefits. None of this could happen however without the vital role our staff plays. Swissport Cargo Services is very proud of its people. Without real people working diligently in the warehouse and the office, supported by competent management, none of this would be possible. North America has been a recent focus and newly certified stations this year include Toronto, Vancouver, New York, Boston, Los Angeles, Miami and Denver. This process is facilitated will continue globally and updates regarding the initiative will be issued periodically.
Lothar Moehle, Regional Director Cargo 2000 EMEA commented, "I am very pleased to see that by applying the Cargo 2000 Quality Management System, Swissport has been able to improve performance during recent months. This applaudable result will also help the airline customers to improve their C2K Quality Performance as well. I am fully aware that this improvement could only be achieved because the entire Swissport organisation is dedicated to service and quality. Thank you to Swissport and their employees for a job very well done".
| Type: | NORMAL |
| Company: | 瑞士国际航空有限公司 – SWISS |
| Country: | 瑞士 |
| Url: | http://www.swissport.com/mediacenter/index_news.php?ref=latest&id=341 |